Frequent Questions

HOW DO I MAKE A RESERVATION?
First, view our event calendar and choose an event you would like to attend. Add seats to your cart. Visit your cart to process the transaction and securing your registration. A confirmation email will be sent to confirm the event, registration(s), and transaction.

HOW DO TICKETS WORK?
With each registration a ticket is issued. When you arrive to your event the easiest way to check-in is to have your ticket(s) ready for scanning as you enter (either by print or by phone). However, we can also check you in by name if your ticket is not present. Registrations are saved under the name provided at the time of registration. Welcome to the event!

CAN I PAINT SOMETHING DIFFERENT?
Every event is set up to instruct a specific painting. We encourage everyone to follow along learning as they go. For our more accomplished painters thinking outside the canvas is welcome. Sometimes this means choosing a different palette of colors or altering the subject or style in some way. Our artists are prepared to teach that event’s featured piece, but, it’s your masterpiece so own it, be daring, and have fun.

WHAT IS THE CANCELLATION/REFUND POLICY?
Registrations paid in advance (excluding private parties) may reschedule or cancel up to 48 hours before the start of your event. Purple Easel is an entertainment event much like a theater, concert, or play. Cancellations for a refund are permitted with notice at least 48 hours before your event. You may instead reschedule with 48 hours notice before the start of your event and apply the event fee to a future class. 48 hour notice allows us time to fill seats before events begin and honor the waiting-list.

Event fees are nonrefundable if not canceled or rescheduled 48 hours in advance of the event.

How to Request a Refund
To request a refund email us at Reservations@PurpleEasel.com 48 hours before the event.
We will process your refund and reply with a confirmation.

How to Request Studio Credit
Studio credit is available in lieu of a refund, upon request, 48 hours before the event.
Studio credit is non-transferable, has no cash value, expires after 6 months.

How to Reschedule or Use Studio Credit
To reschedule, email us at Reservations@PurpleEasel.com.
Include the day, time, and painting name of the event you would like to reschedule to.
Rescheduled tickets are nonrefundable. Confirmation will be sent within one business day.

Regarding Private Party Refunds
Full refund up to 1 week before event date, 60% refund available the week leading up to the event, no notice no show no refund.

COVID Consideration
On Arrival for an in-person event, if you are uncomfortable for any reason and choose not to attend, a full refund can be made available, just contact us within 48hrs after and our office staff will address this. Society is gathering again, and everyone’s pace is different. We respect this.

ARE THERE WAITING LISTS FOR SOLD-OUT EVENTS?
Yes. If an event is sold out email us at Reservations@PurpleEasel.com to be added to the waiting list. If we have cancellations you will be contacted before the event as early as possible. If you are invited to attend the event we will have you pay at check-in.

HOW DO I USE MY GIFT CARD?
Gift Cards are redeemed at the time of online registration. When your gift card was issued we emailed you a unique code to use at check-out. The value of the gift card is stored with this code. As you use the code on the website the value will incrementally decrease.

Note: once the code is entered on the website at check-out the value is decreased and cannot be undone. Contact Reservations@PurpleEasel.com if you have any trouble.

HOW DO I USE MY COUPON or LOYALTY POINTS?
First, follow the instructions on the card. If you find a “Promo Code” on your coupon, enter this at the time of registration.

Earn a point on every visit and for every frame purchased! 

• If you’d like to redeem 5Stars loyalty points email Reservations@PurpleEasel.com to request a code to use at check-out.
• 6 Points Redeem for 1 Free Frame at the Studio
• 8 Points Redeem for 1 Free Regular Seat
• 10 Points Redeem for 2 Free Regular Seats (on same visit)
• 20 Points Redeem for 4 Free Regular Seats & 4 Free Frames (on same visit)

Note: Free seats may only be redeemed on a “following” event. A regular event is any event priced $45 or less. “Free Seats” claimed by points may be used toward events up to $45 in value. To use “Free Seats” claimed by points toward special events priced $46 or more please email Reservations@PurpleEasel.com.

DO I NEED A RESERVATION?
Reservations are highly recommended. Walk-ins are welcome with a nominal fee, seats permitting.

HOW MUCH DOES IT COST?
Every event’s fee furnishes you with all the necessary tools & supplies to produce a personal work of art.

• In-Person Events are generally $35ea
• Kids 90-Minute Event $30 ea
• Special Event Prices may Vary

IS THERE A MINIMUM AGE TO ATTEND?
Children 13 years old or older may paint while accompanied by a painting adult. Infants are not permitted during any regular event. By law you must be 21 years or older to consume alcoholic beverages.

ARE THERE KID EVENTS?
Purple Easel hosts Kid Events frequently! These events are for children 5 to 12 accompanied by an adult. Adults may paint too for the same price. Snacks and beverages are permitted during kid events but no alcohol.

WHAT TIME SHOULD I ARRIVE?
Doors open 30 minutes before each event. We recommend you arrive early to avoid long lines at check-in.

WHAT TYPE OF BEVERAGE MAY I BRING TO DRINK?
You are welcome to bring any beverage to Purple Easel, even snacks if you like. Many people bring their favorite bottle of wine, cheeses & crackers, they treat it like a picnic.

DO YOU HAVE BOTTLE OPENERS OR GLASSES?
No, we furnish all the painting supplies, if you need glasses or bottle openers don’t forget to bring them. You’re welcome to bring a small cooler with ice or even snacks to share with friends. We do sell both champagne and wine glasses for $5 each.

WHAT SHOULD I WEAR?
Comfortable clothing that you’re not afraid to have some paint get on. We’ll always have aprons for you.

DO I NEED TO BRING ANY SUPPLIES?
We furnish all necessary painting supplies for in-person events. However, if you have certain favorite tools you’re welcome to use them.

CAN I SIT ANYWHERE?
Seating is open and first come first serve. We do aim to block-out seating for groups six or more in effort to insure everyone in your party sit together. Please respect everyone’s space.

WHEN CAN I TAKE MY PAINTING HOME?
Right after the event, everyone walks out with a personally painted masterpiece!